By Damian Walters, BiKBBI Chief Executive
I was pleased to watch the speech by Prime Minister Keir Starmer on the subject of artificial intelligence (AI) today in London and the government's ambitious plan for change.
The focus on AI and the substantial investment in this transformative technology is a promising step towards revolutionising various sectors, including our own KBB industry – contributing to Britain’s ambition to become an AI super power, as set out by the PM today.
AI has the potential to significantly enhance customer experience in the KBB sector. From personalised design and planning to efficient project management, logistics and pricing, AI can streamline processes and provide customers with tailored solutions that meet their unique needs. The integration of AI into our industry could lead to more innovative designs based on a consumers budget and online shopping history, faster project completions, and ultimately, higher customer satisfaction.
However, while we celebrate the possibilities that AI brings, it is crucial to remember that technology should complement, not replace, the human element. The government's investment in AI must not come at the expense of investing in our workforce, which it feels like it perhaps is. It is my opinion that government should be doing much more in the support of businesses to invest in humans.
Trust me, I don’t want to be the farrier opposing the industrial revolution because ultimately, I am a huge champion of tech and believer in AI, but our industry is so very dependent on people – and most likely, always will be. The KBB industry thrives on the skills, creativity, and dedication of our professionals. It is their expertise that brings designs to life and ensures the highest standards of installation and customer service. Unless government invest in this, through Apprenticeships as an example, these skills will continue to be lost and our industry’s ability to meet construction and home improvement targets - incidentally, targets set by government themselves(!)
One of the most obvious aspects of the government's challenge is the investment in apprenticeships. Apprenticeships play a vital role in nurturing the next generation of skilled professionals. By providing hands-on training and real-world experience, apprenticeships ensure that we have a steady pipeline of talent ready to meet the demands of our evolving industry. It is essential that we increase our commitment to these programs to safeguard the future of our workforce.
In conclusion, while we embrace the exciting possibilities that AI offers, we must also prioritise the development and support of our human resources. A balanced approach that leverages the strengths of both technology and skilled professionals will ensure that the KBB industry continues to thrive and deliver exceptional customer experiences. Let us welcome the government's focus on AI with open arms but let us also advocate for sustained investment in our people, who are the true backbone of our industry.
EDUCATION | STANDARDS | SUSTAINABILITY | COMPLIANCE |
